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§§ [ MUSIC PLAYING ] §§   >> HI, I'M YESENIA FROM THE SOCIAL SECURITY ADMINISTRATION. IF YOU ARE VIEWING THIS PRESENTATION DURING THE LIVE BROADCAST, YOU MAY SUBMIT ANY QUESTIONS YOU HAVE AT ANY POINT BY CLICKING THE ICON OF THE SPEECH BUBBLE THAT IS LOCATED DIRECTLY ABOVE THE VIDEO WINDOW. THE SOCIAL SECURITY ADMINISTRATION IS COMMITTED TO PROVIDING OUTSTANDING SERVICE TO OVER 62 MILLION BENEFICIARIES. AS YOU ARE PROBABLY AWARE, MORE AND MORE BUSINESS IN OUR SOCIETY IS MOVING TO ONLINE CHANNELS. WE WOULD EVEN IMAGINE THAT MOST OF YOU DO SOME OF YOUR PERSONAL BUSINESS ONLINE, LIKE LOOKING UP INFORMATION, SHOPPING, AND BANKING. OUR AGENCY HAS A STRONG COMMITMENT TO PROVIDING A ROBUST SUITE OF ONLINE SERVICE OPTIONS TO HELP YOU AND YOUR CLIENTS COMPLETE YOUR SOCIAL SECURITY BUSINESS SECURELY AND CONVENIENTLY. TO HELP GET THE WORD OUT ABOUT ALL THE SERVICES AVAILABLE AT WWW.SOCIALSECURITY.GOV, WE WOULD LIKE TO PARTNER WITH YOU, ADVOCATES, SOCIAL SERVICE AGENCIES, AND OTHER THIRD PARTIES TO HELP PROMOTE THE USE OF OUR ONLINE SERVICES. THIS PARTNERSHIP BENEFITS ALL OF US: SOCIAL SECURITY, YOU, AND, MOST OF ALL, THOSE WE SERVE. ONE OF THE MOST IMPORTANT ONLINE SERVICES WE OFFER IS THE ONLINE BENEFIT VERIFICATION LETTER. WHEN YOUR CLIENTS NEED PROOF OF THEIR SOCIAL SECURITY, SUPPLEMENTAL SECURITY INCOME, OR MEDICARE BENEFITS, WE ENCOURAGE YOU TO LET THEM KNOW THEY CAN GET A BENEFIT VERIFICATION LETTER ONLINE INSTANTLY WITH A MY SOCIAL SECURITY ACCOUNT. THEY CAN GET THEIR CURRENT INFORMATION ONLINE FROM ANY COMPUTER AND EVEN THEIR TABLET OR SMART PHONE. BEFORE YOUR CLIENTS CAN REQUEST THEIR INSTANT BENEFIT VERIFICATION LETTER ONLINE, THOUGH, THEY WILL NEED TO ESTABLISH A MY SOCIAL SECURITY ACCOUNT. ESTABLISHING AN ACCOUNT IS A SECURITY REQUIREMENT, BUT IT ONLY NEEDS TO BE DONE ONCE. YOUR CLIENTS WITH A MY SOCIAL SECURITY ACCOUNT CAN GET THEIR BENEFIT VERIFICATION LETTER AS OFTEN AS THEY NEED TO AND WHEN CONVENIENT FOR THEM. NO LONG LINES IN A SOCIAL SECURITY OFFICE, NO WAITING TO BE HELPED BY PHONE. INSTEAD OF WAITING TO GET THE LETTER TO COME IN THE MAIL, YOUR CLIENTS WILL IMMEDIATELY SEE IT AND BE ABLE TO PRINT THE LETTER. THAT'S EASY AND FAST. HOWEVER, YOUR CLIENTS MAY BE UNABLE OR UNWILLING TO CREATE AN ACCOUNT IF THEY: BLOCKED ELECTRONIC ACCESS TO THEIR PERSONAL INFORMATION WITH US; RECENTLY MOVED OR CHANGED THEIR NAME; PLACED A FREEZE ON THEIR CREDIT REPORT; HAVE BEEN THE VICTIM OF DOMESTIC VIOLENCE OR IDENTITY THEFT; OR, ARE UNCOMFORTABLE WITH OR UNABLE TO USE THE ONLINE PROCESS FOR SOME OTHER REASON. IN THESE CASES, THEY STILL MAY CREATE AN ACCOUNT IN PERSON BY VISITING THE LOCAL SOCIAL SECURITY OFFICE. THERE ARE FOUR EASY STEPS TO ESTABLISHING A MY SOCIAL SECURITY ACCOUNT. STEP ONE: VISIT WWW.SOCIALSECURITY.GOV/MYACCOUNT AND SELECT SIGN IN OR CREATE AN ACCOUNT. STEP TWO: SELECT "CREATE AN ACCOUNT" TO CREATE A MY SOCIAL SECURITY ACCOUNT. YOUR CLIENT MUST BE AT LEAST 18 YEARS OLD AND HAVE: A VALID E-MAIL ADDRESS; A...